Frequently Asked Questions
Everything you need to know about your Club L London experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also track your shipment directly through our courier's website using the provided tracking number.
What is your return policy?
We offer returns within 14 days of receipt for all items that are in their original condition, unworn, and with all tags attached. Please note that certain items like earrings and face masks are non-returnable for hygiene reasons.
Do you offer international shipping?
Yes, Club L London ships worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
How do I know which size to choose?
We provide a comprehensive size guide on each product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for the best silhouette.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna, Clearpay, and PayPal.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are unable to make changes or cancellations. You can, however, return the items once they arrive.